Product-specific materials, construction, intended use, and delivery information should be reviewed before ordering. Custom requests are assessed individually.
✓Hand-finished where specified
✓Custom requests reviewed individually
✓Materials disclosed before ordering
✓International shipping options reviewed
✓Quality inspection before delivery
Before You Order
Please review the product description, dimensions, materials, processing time, production time, and shipping information before placing your order.
Colors and surface details may appear slightly different depending on lighting, screen settings, and handcrafted finishing.
For wearable products, confirm the listed measurements before purchasing.
For display props, confirm that the size and weight are suitable for your intended location.
Contact us before ordering if you need a specific delivery deadline or customization.
Shipping Information
Ready-made products: Processing time depends on current inventory and product preparation requirements.
Made-to-order and custom products: Production time begins after the order scope and payment are confirmed.
International shipping: Delivery time varies by destination, carrier, customs processing, and local delivery conditions.
Tracking information will be provided when available. Import duties, taxes, brokerage fees, or customs charges may be the customer’s responsibility.
Order Support
If your package arrives with visible damage, contact CLOUDISLES promptly and provide:
- Your order number.
- Photos of the outer packaging and shipping label.
- Photos or video showing the damaged item.
- A description of the issue.
Ready-made and custom-made products may have different return conditions. Custom or made-to-order items may not qualify for cancellation or return after production has started, except where required by applicable law or where the delivered item materially differs from the confirmed scope.
