Submit Your Idea
Tell us what you want to create and how you plan to use it.
Shipping & Returns
Policy draft
Shipping & Returns
Production time, packing, carrier transit, damage claims, and custom-order eligibility are explained separately.
Draft effective date: add before publication. Replace all workshop contact, carrier, claim-window, and refund details with terms your business can honor.
01
Production Time Is Separate From Shipping Time
Custom production begins only after the project is accepted and the required payment, references, measurements, and approvals are received. The production estimate describes workshop time and does not include carrier transit, customs processing, weather delays, or delivery exceptions.
Any completion date is an estimate unless a specific commitment is included in the accepted quote.
02
Shipping Details Must Be Confirmed
The customer is responsible for providing a complete and accurate name, address, postal code, phone number, and delivery instructions. Address changes requested after packing or dispatch may create additional costs or may not be possible.
03
Tracking Information
Tracking information is provided after dispatch when supported by the selected carrier. Tracking activation may take time. Carrier scans and estimated delivery dates are controlled by the carrier, not the workshop.
04
International Shipping
International availability depends on destination, package size, prop design, carrier restrictions, and applicable law. Import duties, taxes, brokerage fees, customs inspection, and local delivery charges are the customer's responsibility unless the accepted quote states otherwise.
The customer must confirm that the item can be lawfully imported and used at the destination.
05
Damaged or Lost Packages
Inspect the package promptly after delivery. If the package or item arrives damaged, keep all packaging and contact the workshop within the claim window stated in your final policy. Include clear photographs of the outer box, shipping label, internal packing, damaged area, and complete item.
Do not discard packaging or attempt major repairs before receiving instructions. Remedies may include a carrier claim, repair guidance, replacement component, return for assessment, or refund where appropriate.
06
Custom-Made Items and Ordinary Returns
Personalized and made-to-order items may not be eligible for ordinary returns or change-of-mind refunds because they are produced for an approved brief. This does not limit remedies required by applicable consumer law.
Any eligible return requires written authorization before shipment. Unauthorized returns may be refused.
07
Cancellations
Cancellation eligibility depends on the production stage. Deposits, design work, completed labor, purchased materials, and other non-recoverable costs may not be refundable. Project-specific cancellation terms should be included in the accepted quote.